What personal data do We collect, for what purpose? What is the basis and duration of our processing of personal data?

Account registration

Data

In order to set up an Account, we collect and use identifying information such as your first and last name, and contact information: e-mail address, telephone number and home address, as well as a password of your choice. The e-mail address is used to use the Website and log in to it.

Purpose of data processing

We use the above personal information to create and maintain your Account, including processing the reservations you have made.

Basis for data processing

Podstawę prawną do przetwarzania danych w ramach korzystania z Konta stanowi art. 6 ust. 1 lit. b) RODO czyli świadczenie przez Nas usługi prowadzenia Konta w celu dokonywania rezerwacji Apartamentu.

Data retention period/criteria for determining retention period

Your personal data contained in the Account will be processed for the duration of the operation of the Account, i.e. for the duration of the provision of the Account service. At any time you may decide to delete your Account, which will also result in the deletion of your personal data from the database. Please note that deletion of your Account does not result in deletion of your booking data made through the Website.

Reservations - with and without login

Data

When you make a reservation for a stay without logging in, in addition to identification data (such as name and surname) and contact data (such as phone number, e-mail address) we also collect information regarding your stay (e.g. information about the value of the order, method of payment, invoice data). We will require this data from you each time you make a reservation without logging in, in other words without creating an Account, or one time when you create an Account.

When you make a reservation for a stay with login, in addition to your identification data (such as name and surname) and contact data (such as phone number, address, e-mail address), we also collect the above-mentioned data of the guest who will be using the apartment and information about the stay (e.g. information about the value of the order, method of payment, invoice data).

Purpose of data processing

The processing of data in the situations specified above will be carried out for the purpose of executing the rental agreement or in connection with the intention to conclude it, as well as fulfilling the obligations imposed on Us by applicable laws (e.g. issuance of a sales document).

Basis for data processing

Podstawą prawną do przetwarzania danych dotyczących zakupów jest zawarcie i realizacja umowy, której jesteś stroną, zgodnie z art. 6 ust. 1 lit. b) RODO.

Data retention period/criteria for determining retention period

We process your personal data until the conclusion of the contract, and after that, for other lawful purposes related to the contract, e.g. the period for securing possible claims for damages, i.e. until the end of the calendar year in which the 6-year statute of limitations expires. In the absence of a contract, we process your data - until the application is processed and for 3 years for possible complaints and claims.

Contact form, helpline, complaint reports

Data

When you want to contact us, you send us a contact form or contact us via a hotline. The data you provide us with include: identification data (such as your name) and contact data (such as your phone number, address or e-mail address), as well as other information provided in the course of correspondence or conversation. Phone calls are recorded.

In the case of withdrawal from the contract concluded through the reservation system Ido Sell and Booking.com or submission of a complaint regarding the Apartment, the data contained in the withdrawal form or the complaint form are transferred to the company that processes the data in order to carry out the withdrawal procedure or the complaint procedure.

Purpose of data processing

We use personal information only to respond to your inquiries submitted in the contact form or during a phone call or complaint request.

Basis for data processing

Podstawę prawną do przetwarzania danych stanowi art. 6 ust. 1 lit. f) RODO. Prawnie uzasadniony interes realizowany przez Administratora wynika z chęci odpowiedzi na Twoje zapytania i zgłoszenia, a tym samym z chęci utrzymania i zapewnienia wysokiej satysfakcji klientów. Zachowujemy całkowitą poufność danych osobowych przekazywanych przez Ciebie podczas wypełniania formularzy kontaktowych oraz połączeń telefonicznych.

Data retention period/criteria for determining retention period

We will process data for the time it takes to handle a question submitted on a form, contact form, hotline, and then for 3 years to protect against possible claims. In the case of complaint requests, we will process personal data until we respond to the complaint request, and then until the end of the calendar year in which the 6-year statute of limitations expires in order to protect against possible claims. In the event that a dispute is pending or a proceeding is in progress, particularly a court proceeding, the retention period will be calculated from the date the dispute ends or the proceeding becomes final.

The period of storage of call recordings does not exceed 3 months from the date of recording, and after this date the data are deleted (the deadline for deletion of data is extended until the legal conclusion of proceedings conducted under the provisions of law or when the Administrator became aware that they may constitute evidence in such proceedings).

Staying in an Apartment

Data

When you visit our Apartment, your image may be captured by our surveillance cameras.

Purpose of data processing

With the monitoring we use on the outside of the Apartment, we try to ensure the safety of all people in the Apartment (and we also want to protect our property, located on the premises of the Apartment, as well as the property of our customers). We do not conduct monitoring in areas where it could lead to an invasion of your privacy. We also do not use the recorded video for any other purpose. The recordings can only be accessed by authorized employees and are not made available to anyone, except authorized government authorities, as evidence for ongoing investigations.

Basis for data processing

Podstawę prawną do przetwarzania danych stanowi art. 6 ust. 1 lit. f) RODO czyli prawnie uzasadniony interes realizowany przez Administratora.

Data retention period/criteria for determining retention period

Okres przechowywania nagrań z monitoringu wizyjnego nie przekracza 3 miesięcy od dnia nagrania, a po tym terminie dane są usuwane (termin usunięcia danych ulega przedłużeniu do czasu prawomocnego zakończenia postępowania prowadzonego na postawie przepisów prawa lub gdy Administrator powziął informację, iż mogą one stanowić dowód w takim postępowaniu).

Registration Card

Data

In this case, we collect your data such as Name, home address, email address and phone number of the person booking the Apartment.

Purpose of data processing

The processing of data in the situations specified above will be done for the purpose of executing the lease agreement as well as fulfilling the obligations imposed on Us by applicable laws.

Basis for data processing

Podstawą prawną do przetwarzania danych jest zawarcie i realizacja umowy, której jesteś stroną, zgodnie z art. 6 ust. 1 lit. b) oraz c) RODO.

Data retention period/criteria for determining retention period

We process your personal data until the conclusion of the contract, and after that, for other lawful purposes related to the contract, e.g. the period for securing possible claims for damages, i.e. until the end of the calendar year in which the 6-year statute of limitations expires. In the absence of a contract, we process your data - until the application is processed and for 3 years for possible complaints and claims.

Newsletter

Data

W przypadku zapisania się na newsletter, podajesz Nam tylko adres e-mail.

Purpose of data processing

Dane osobowe przekazywane w ramach usługi newsletter przetwarzane są w celu przesyłania informacji zawierających informację o akcjach specjalnych, promocyjnych i konkursowych. Należy mieć na uwadze, że tego rodzaju przetwarzanie danych niesie za sobą analizę Twojego profilu, aby określić jakie są jego preferencje celem wysłania odpowiednich dla Ciebie informacji. Możesz w każdej chwili bezpłatnie zrezygnować z otrzymywania newslettera.

Basis for data processing

Podstawę prawną do przetwarzania danych w ramach wysyłki newsletter stanowi zasadniczo zgoda udzielana zgodnie z art. 6 ust. 1 lit. a) RODO.

Data retention period/criteria for determining retention period

W przypadku wycofania zgody na otrzymywanie newslettera, Twoje dane zostaną niezwłocznie zablokowane, a następnie usunięte. W efekcie nie będą już wysyłane żadne spersonalizowane reklamy (np. spersonalizowany newsletter, wiadomości e-mail z informacjami itp.).